Trading conditions

General information about the company

Webshop: NYEHYNDER.DK.

Owned by Møbelfix

Cross shift 2

8330 Praying

Tel. 60909065

CVR: 35072101

These terms and conditions apply to all purchases in the webshop.

Payment

All prices shown on the website are stated in Danish kroner (DKK), including VAT and excluding delivery costs.

NYEHYNDER.DK accepts online payments with; Dankort, Visa/Dankort and Visa. We do not impose any kind of transaction fee on your purchase.

When the payment for the order is deducted from your account, the production of your cushions starts.

Delivery

We only deliver goods within Denmark. As all items in the webshop are produced to order, the delivery time for your order is normally 6 weeks. Should the delivery time be extended in special cases , we will notify you by email.

We deliver to private addresses in Denmark - but not the Faroe Islands and Greenland.

All goods are delivered with GLS or PostNord.

Return and right of cancellation

Since all orders are produced to special measurements and targeted at the individual customer, it is not possible to use the right of withdrawal. But please contact us if you regret your purchase. If we have not started the production of the cushions yet, you will be able to get the amount refunded.
The notice must be given by email, where you must clearly state that you wish to use your right of withdrawal.

 

Right of complaint

According to the Danish Sales Act, there is a 2-year right to complain about products. Complaints apply to defects in material and/or manufacturing.

Complaints must be notified to NYEHYNDER.DK within a reasonable time after receipt of the goods. Here, one month is considered a reasonable time, unless otherwise agreed.

The complaint does not apply to faults or damage caused by incorrect use of the cushions. 

Personal data policy

When you buy a product and pass on the information yourself, we receive customer data. As data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which they were collected.

We use third parties to process some of our information, among other things in our freight handling. We use the accounting program Dinero for invoicing.

Appeal options

You can send an email to or call us if you want to get in touch with us, have questions or lodge a complaint.

If you have a complaint and we are unable to find a solution together, you will be able to use one of the following options to complain:

• Center for Complaint Resolution, via complaint portal v. Nævnenes Hus. Go to the complaints portal .
• Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
• If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaints portal. Go to the EU complaints portal .

When submitting a complaint, you must provide/use our company email.